{"id":1663,"date":"2023-11-11T01:42:43","date_gmt":"2023-11-11T06:42:43","guid":{"rendered":"https:\/\/sostourismemedical.com\/?page_id=1663"},"modified":"2025-07-14T21:13:03","modified_gmt":"2025-07-15T01:13:03","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.sostourismemedical.com\/en\/politique-de-confidentialite\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<h2><strong>Privacy Policy<\/strong><\/h2>\n<p>\nLast update: June 22, 2025<\/p>\n<hr \/>\n<h2>1. Purpose and scope of application<\/h2>\n<p>This privacy policy describes how we collect, use, store and protect any personal data you may provide via the site. <strong><a href=\"https:\/\/www.sostourismemedical.com\/en\/\">sostourismemedical.com<\/a><\/strong> (\u00abthe Site\u00bb), operated by <strong>SOS Medical Tourism<\/strong>, and applies to Internet users, mainly residents of Quebec, wishing to benefit from our medical tourism services to France.<\/p>\n<p>&nbsp;<\/p>\n<h2>2. Data controller<\/h2>\n<p><strong>SOS Medical Tourism<\/strong><br \/>\n1375 avenue Normandie, Mascouche, QC, J7L 0A3, Canada<br \/>\nEmail : <a href=\"mailto:contact@sostourismemedical.com\">info@sostourismemedical.com<\/a><\/p>\n<h2>3. Collected data<\/h2>\n<p>We collect :<\/p>\n<ol>\n<li>\n<p><strong>Identification and contact data<\/strong> Last name, first name, e-mail address, telephone number, country of residence (contact form), <a href=\"https:\/\/www.sostourismemedical.com\/en\/chirurgie-colonne-vertebrale-guide-patient\/\" title=\"Patient Guide to Spinal Surgery\"  data-wpil-monitor-id=\"2042\">quote requests)<\/a>.<\/p>\n<\/li>\n<li>\n<p><strong>Navigation data<\/strong> IP address, browser type, pages consulted, duration of visit (logs, cookies - see \u00a7 9).<\/p>\n<\/li>\n<li>\n<p><strong>Health data<\/strong> (sensitive) : <a href=\"https:\/\/www.sostourismemedical.com\/en\/decompression-neurovertebrale-nouvelle-voie-pour-la-hernie-discale-7\/\" title=\"Neurovertebral Decompression: A New Approach to Herniated Discs\"  data-wpil-monitor-id=\"946\">information<\/a> relating to your state of health or a pathology, only with your explicit consent and when you voluntarily transmit them.<\/p>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2>4. Purposes of processing<\/h2>\n<p>Your data will be used for :<\/p>\n<ul>\n<li>\n<p>Manage your contact and quotation requests, and organize your career path. <a href=\"https:\/\/www.sostourismemedical.com\/en\/a-propos\/\" title=\"About\"  data-wpil-monitor-id=\"752\">medical tourism from Quebec<\/a> to France.<\/p>\n<\/li>\n<li>\n<p>Communicate with you (appointment confirmation, logistics follow-up).<\/p>\n<\/li>\n<li>\n<p>Improve and personalize our services.<\/p>\n<\/li>\n<li>\n<p>Produce Site traffic statistics (anonymized data).<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>5. Legal basis<\/h2>\n<ul>\n<li>\n<p><strong>Contract performance or pre-contractual measures<\/strong> : <a href=\"https:\/\/www.sostourismemedical.com\/en\/histoires-de-patients-quebecois-chirurgie-espoir\/\" title=\"Quebec Patient Stories: Their Journeys, Their Words\"  data-wpil-monitor-id=\"2371\">managing your requests<\/a> and service reservations.<\/p>\n<\/li>\n<li>\n<p><strong>Consent<\/strong> : <a href=\"https:\/\/www.sostourismemedical.com\/en\/a-propos\/notre-equipe\/marcel-mazaltarim\/\" title=\"Marcel Mazaltarim\"  data-wpil-monitor-id=\"1164\">health data processing<\/a> and cookies that are not strictly necessary.<\/p>\n<\/li>\n<li>\n<p><strong>Legitimate interest<\/strong> statistical analysis, fraud prevention.<\/p>\n<\/li>\n<li>\n<p><strong>Legal compliance<\/strong> Bill 25 - An Act to modernize legislative provisions respecting the protection of personal information (Quebec) and, where applicable, General Regulation respecting the protection of personal information (Quebec). <a href=\"https:\/\/www.sostourismemedical.com\/en\/chirurgie-du-dos-pourquoi-chercher-une-alternative\/\" title=\"Back surgery: why look for an alternative?\"  data-wpil-monitor-id=\"1918\">data protection<\/a> (RGPD).<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>6. Recipients of data<\/h2>\n<ul>\n<li>\n<p><strong>In-house team<\/strong> from <a href=\"https:\/\/www.sostourismemedical.com\/en\/a-propos\/notre-equipe\/dr-sylvain-desforges\/\" title=\"Dr. Sylvain Desforges\"  data-wpil-monitor-id=\"798\">SOS Medical Tourism<\/a> (Qu\u00e9bec).<\/p>\n<\/li>\n<li>\n<p><strong>Technical service providers<\/strong> :<\/p>\n<ul>\n<li>\n<p><a href=\"https:\/\/www.sostourismemedical.com\/en\/des-technologies-non-disponibles-au-canada\/\" title=\"Technologies Not Available in Canada\"  data-wpil-monitor-id=\"3273\">Hosting: SiteGround (Canada<\/a> \/ United States)<\/p>\n<\/li>\n<li>\n<p>Sending emails<\/p>\n<\/li>\n<li>\n<p>Google Analytics, Google reCAPTCHA<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Regulatory authorities<\/strong> CNIL (<a href=\"https:\/\/www.sostourismemedical.com\/en\/le-systeme-tops-bougez-sans-douleur\/\" title=\"The TOPS\u2122 System: Pain-free movement\"  data-wpil-monitor-id=\"2883\">France<\/a>) or the Commission d'acc\u00e8s \u00e0 l'information (Qu\u00e9bec), upon legal request.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>7. Data transfer and localization<\/h2>\n<p>Your <a href=\"https:\/\/www.sostourismemedical.com\/en\/le-parcours-du-patient-comparaison-entre-le-systeme-quebecois-et-notre-service\/\" title=\"Le Parcours du Patient: Comparison between the Quebec system and our department\"  data-wpil-monitor-id=\"3023\">data are hosted<\/a> at SiteGround, in data centers located in Canada and the United States. All transfers outside the European Economic Area (EEA) are governed by standard contractual clauses approved by the European Commission.<\/p>\n<p>&nbsp;<\/p>\n<h2>8. Shelf life<\/h2>\n<ul>\n<li>\n<p><strong>Patient forms and records<\/strong><a href=\"https:\/\/www.sostourismemedical.com\/en\/surgery\/simple\/open\/\" title=\"Open\"  data-wpil-monitor-id=\"947\"> duration of treatment<\/a> of your request + archiving for a maximum of 3 years, unless otherwise required by law.<\/p>\n<\/li>\n<li>\n<p><strong>Logs from <a href=\"https:\/\/www.sostourismemedical.com\/en\/delais-dattente-pour-une-chirurgie-de-la-colonne-au-quebec-votre-alternative-en-france\/\" title=\"Waiting times for spine surgery in Quebec : Your alternative in France\"  data-wpil-monitor-id=\"3061\">navigation<\/a><\/strong> 13 months (in accordance with the recommendations of the Commission d'acc\u00e8s \u00e0 l'information du Qu\u00e9bec).<\/p>\n<\/li>\n<li>\n<p><strong>Cookies<\/strong> See \u00a7 9.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>9. Cookies and tracers<\/h2>\n<p>We use :<\/p>\n<ul>\n<li>\n<p><strong>Technical cookies<\/strong> : strictly necessary for <a href=\"https:\/\/www.sostourismemedical.com\/en\/surgery\/comprendre-chirurgie-simple-rachidienne\/\" title=\"Simple\"  data-wpil-monitor-id=\"1599\">Site operation<\/a>.<\/p>\n<\/li>\n<li>\n<p><strong>Analytical cookies<\/strong> Google Analytics, subject to your consent, to measure traffic.<\/p>\n<\/li>\n<li>\n<p><strong>Security cookies<\/strong> Google reCAPTCHA, protect the contact form.<\/p>\n<\/li>\n<\/ul>\n<p>You can manage or refuse cookies via the cookie banner or your browser settings.<\/p>\n<p>&nbsp;<\/p>\n<h2>10. Your rights<\/h2>\n<p>In accordance with Bill 25 (Quebec) and the RGPD, you have:<\/p>\n<ul>\n<li>\n<p>Right of access, rectification, deletion, restriction of use, etc. <a href=\"https:\/\/www.sostourismemedical.com\/en\/ce-que-nous-defendons\/\" title=\"What we stand for\"  data-wpil-monitor-id=\"3753\">treatment<\/a>.<\/p>\n<\/li>\n<li>\n<p>Right to data portability.<\/p>\n<\/li>\n<li>\n<p>Right to object on legitimate grounds.<\/p>\n<\/li>\n<li>\n<p>Right to withdraw your consent at any time.<\/p>\n<\/li>\n<li>\n<p>Right to file a complaint with the Commission d'acc\u00e8s \u00e0 l'information du Qu\u00e9bec : <a href=\"https:\/\/www.cai.gouv.qc.ca\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.cai.gouv.qc.ca<\/a><\/p>\n<\/li>\n<\/ul>\n<p>To exercise your rights, please contact : <a href=\"mailto:info@sostourismemedical.com\">info@sostourismemedical.com<\/a> or by mail: 1375 avenue Normandie, Mascouche, QC, J7L 0A3.<\/p>\n<p>&nbsp;<\/p>\n<h2>11. Security and confidentiality<\/h2>\n<p>We apply measures <a href=\"https:\/\/www.sostourismemedical.com\/en\/arthroplasty-vs-arthrodese-patient-guide-arthroplasty\/\" title=\"Arthroplasty (Disc Replacement) vs. Arthrodesis (Fusion): A Guide for Patients\" data-wpil-monitor-id=\"2824\">techniques<\/a> (SSL\/TLS, firewall, access control) and organizational measures to guarantee the confidentiality, integrity and availability of your data.<\/p>\n<h2>12. Policy update<\/h2>\n<p>We reserve the right to modify this policy. The version on line at the date of consultation will prevail.<\/p>\n<hr \/>\n<p>For all <a href=\"https:\/\/www.sostourismemedical.com\/en\/chirurgie-endoscopie-de-la-colonne-lavantage-minimalement-invasif\/\" title=\"Endoscopic Spinal Surgery: The Minimally Invasive Advantage\" data-wpil-monitor-id=\"2993\">question about your data<\/a> :<br \/>\n<strong><a href=\"mailto:info@sostourismemedical.com\">info@sostourismemedical.com<\/a><\/strong>\u00a0<\/p>\n<style>\r\n.lwrp.link-whisper-related-posts{\r\n            \r\n            margin-top: 40px;\nmargin-bottom: 30px;\r\n        }\r\n        .lwrp .lwrp-title{\r\n            \r\n            \r\n        }.lwrp .lwrp-description{\r\n            \r\n            \r\n\r\n        }\r\n        .lwrp .lwrp-list-container{\r\n        }\r\n        .lwrp .lwrp-list-multi-container{\r\n            display: flex;\r\n        }\r\n        .lwrp .lwrp-list-double{\r\n            width: 48%;\r\n        }\r\n        .lwrp .lwrp-list-triple{\r\n         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.lwrp-list-item:not(.lwrp-no-posts-message-item){\r\n                \r\n                \r\n            }\r\n            .lwrp .lwrp-list-item .lwrp-list-link .lwrp-list-link-title-text,\r\n            .lwrp .lwrp-list-item .lwrp-list-no-posts-message{\r\n                \r\n                \r\n                \r\n                \r\n            };\r\n        }<\/style>\r\n<div id=\"link-whisper-related-posts-widget\" class=\"link-whisper-related-posts lwrp\">\r\n            <h3 class=\"lwrp-title\">Similar Articles<\/h3>    \r\n        <div class=\"lwrp-list-container\">\r\n                                            <div class=\"lwrp-list-multi-container\">\r\n                    <ul class=\"lwrp-list lwrp-list-double lwrp-list-left\">\r\n                        <li class=\"lwrp-list-item\"><a href=\"https:\/\/www.sostourismemedical.com\/en\/avis-de-non-responsabilite\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">Disclaimer<\/span><\/a><\/li>                 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