Privacy Policy

Last update: June 22, 2025

1. Purpose and scope of application

This privacy policy describes how we collect, use, store and protect any personal data you may provide via the site. sostourismemedical.com («the Site»), operated by SOS Medical Tourism, and applies to Internet users, mainly residents of Quebec, wishing to benefit from our medical tourism services to France.

 

2. Data controller

SOS Medical Tourism
1375 avenue Normandie, Mascouche, QC, J7L 0A3, Canada
Email : [email protected]

3. Collected data

We collect :

  1. Identification and contact data Last name, first name, e-mail address, telephone number, country of residence (contact form), quote requests).

  2. Navigation data IP address, browser type, pages consulted, duration of visit (logs, cookies - see § 9).

  3. Health data (sensitive) : information relating to your state of health or a pathology, only with your explicit consent and when you voluntarily transmit them.

 

4. Purposes of processing

Your data will be used for :

  • Manage your contact and quotation requests, and organize your career path. medical tourism from Quebec to France.

  • Communicate with you (appointment confirmation, logistics follow-up).

  • Improve and personalize our services.

  • Produce Site traffic statistics (anonymized data).

 

5. Legal basis

  • Contract performance or pre-contractual measures : managing your requests and service reservations.

  • Consent : health data processing and cookies that are not strictly necessary.

  • Legitimate interest statistical analysis, fraud prevention.

  • Legal compliance Bill 25 - An Act to modernize legislative provisions respecting the protection of personal information (Quebec) and, where applicable, General Regulation respecting the protection of personal information (Quebec). data protection (RGPD).

 

6. Recipients of data

  • In-house team from SOS Medical Tourism (Québec).

  • Technical service providers :

  • Regulatory authorities CNIL (France) or the Commission d'accès à l'information (Québec), upon legal request.

 

7. Data transfer and localization

Your data are hosted at SiteGround, in data centers located in Canada and the United States. All transfers outside the European Economic Area (EEA) are governed by standard contractual clauses approved by the European Commission.

 

8. Shelf life

  • Patient forms and records duration of treatment of your request + archiving for a maximum of 3 years, unless otherwise required by law.

  • Logs from navigation 13 months (in accordance with the recommendations of the Commission d'accès à l'information du Québec).

  • Cookies See § 9.

 

9. Cookies and tracers

We use :

  • Technical cookies : strictly necessary for Site operation.

  • Analytical cookies Google Analytics, subject to your consent, to measure traffic.

  • Security cookies Google reCAPTCHA, protect the contact form.

You can manage or refuse cookies via the cookie banner or your browser settings.

 

10. Your rights

In accordance with Bill 25 (Quebec) and the RGPD, you have:

  • Right of access, rectification, deletion, restriction of use, etc. treatment.

  • Right to data portability.

  • Right to object on legitimate grounds.

  • Right to withdraw your consent at any time.

  • Right to file a complaint with the Commission d'accès à l'information du Québec : https://www.cai.gouv.qc.ca

To exercise your rights, please contact : [email protected] or by mail: 1375 avenue Normandie, Mascouche, QC, J7L 0A3.

 

11. Security and confidentiality

We apply measures techniques (SSL/TLS, firewall, access control) and organizational measures to guarantee the confidentiality, integrity and availability of your data.

12. Policy update

We reserve the right to modify this policy. The version on line at the date of consultation will prevail.

For all question about your data :
[email protected]